Today’s organizations face a critical dilemma – embrace Digital Transformation and remain a leader or embrace the status quo and become a laggard. This is based on the fact that Digital Transformation is starting to permeate organizations and can be found in a plethora of unusual places.
According to IBM by 2020 up to 85% of customer services interactions will not involve a human. Growing machine learning and NLP capabilities will allow for chatbots, phone support and self-service interfaces to deliver customer service at an acceptable level. These technologies will reduce errors, increase the speed of resolving customer issues and remove some of the bias present in customer service interactions. The UBS bank has already deployed, using IBM Watson, an avatar based on economist Daniel Kalt to interact with clients. The avatar was trained by Kalt himself and allows customers to speak to Kalt as if he were present physically
Surveys done by Bain & Co, a leading management consultancy, show that across every industry revenue at digital leaders grows more than twice as fast, as those at the laggards. And, profits follow a similar pattern.
However, the biggest challenge is in capturing these opportunities. Of all participants in the surveys, only 5% achieved or exceeded expectations, while 20% produced less than half of the desired outcome.
This program is designed to allow senior leaders, Board Directors and various other professionals understand the opportunities and imperatives in Digital Transformation. Over 2 days participants will become familiar with various technologies underpinning Digital Transformation, understand how they fit together and learn to identify areas and processes where significant improvements can be achieved. In addition, the attendees will understand what are some of the critical success factors and potential roadblocks in the process of Digital Transformation.
Upon completion of this program, participants will:
Foundation level, no pre-requisites
Maximum 70 attendees
A distinguishing feature of this program is its emphasis on scenario work and demonstrations. At the end of major modules a practical exercise will be performed, designed to reinforce the concepts of the module.
Several modules include demonstrations of the technologies covered in the material. The objective of these is to provide with an easy way to visualize and comprehend concepts, such as Virtual Reality or Artificial Intelligence.
Please fill the form below if you would like to talk to us about this course and your needs. We will get back to you within 24 hours.