Foundations of Digital Transformation (in partnership with IIA Malaysia)

Online Course

Details

6 Jul 2020
8 Jul 2020

Program Overview

Today’s organizations face a critical dilemma – embrace Digital Transformation and remain a leader or embrace the status quo and become a laggard. This is based on the fact that Digital Transformation is starting to permeate organizations and can be found in a plethora of unusual places.
According to IBM by 2020 up to 85% of customer services interactions will not involve a human. Growing machine learning and NLP capabilities will allow for chatbots, phone support and self-service interfaces to deliver customer service at an acceptable level. These technologies will reduce errors, increase the speed of resolving customer issues and remove some of the bias present in customer service interactions. The UBS bank has already deployed, using IBM Watson, an avatar based on economist Daniel Kalt to interact with clients. The avatar was trained by Kalt himself and allows customers to speak to Kalt as if he were present physically
Surveys done by Bain & Co, a leading management consultancy, show that across every industry revenue at digital leaders grows more than twice as fast, as those at the laggards. And, profits follow a similar pattern.
However, the biggest challenge is in capturing these opportunities. Of all participants in the surveys, only 5% achieved or exceeded expectations, while 20% produced less than half of the desired outcome.
This program is designed to allow senior leaders, Board Directors and various other professionals understand the opportunities and imperatives in Digital Transformation. Over 2 days participants will become familiar with various technologies underpinning Digital Transformation, understand how they fit together and learn to identify areas and processes where significant improvements can be achieved. In addition, the attendees will understand what are some of the critical success factors and potential roadblocks in the process of Digital Transformation.

Learning Outcomes

Upon completion of this program, participants will:

Intended Audience

Program Level and Pre-requisites for Attending

Foundation level, no pre-requisites

Program Duration

2 days

Number of Attendees

Maximum 70 attendees

Training Methodology

A distinguishing feature of this program is its emphasis on scenario work and demonstrations. At the end of major modules a practical exercise will be performed, designed to reinforce the concepts of the module.
Several modules include demonstrations of the technologies covered in the material. The objective of these is to provide with an easy way to visualize and comprehend concepts, such as Virtual Reality or Artificial Intelligence.

Program Outline

Day 1

  • Definitions
  • Impact on Society, Government and Enterprises

  • Primary Activities
  • Secondary Activities
  • Scenario Work
  • Introduction
  • Definitions
  • Cloud Strategy and Risk Management
  • Cloud Pricing Models
  • Overview
  • Benefits and Risks
  • Use Cases in Specific Industries
  • Overview
  • Benefits and Risks
  • Use Cases in Specific Industries
  • Scenario Work
  • Overview and definitions
  • The relationship between AR, VR and MR
  • Overview and Definitions
  • Examples of Current Uses
  • Introduction
  • What Blockchain Is and Is Not
  • Potential Use Cases
  • Current Risks – Nature and Impact
  • Regulatory Environment – MENA, ASEAN, World-wide
  • Managing Cyber- and Privacy Risks – Processes and Methodologies
  • The Key Success Factor in Cybersecurity Risk Reduction
  • Practical Exercise

Day 2

  • Introduction
  • Big Data – definition and types
  • Big Data Sources
  • IoT and IIoT – definitions
  • The Big Data-IIoT symbiosis
  • Data Science and Big Data Analytics
  • Use Cases in Selected Industries
  • Practical Exercise
  • Introduction and Definitions
  • Types of AI and ML
  • The relationship between AI, ML and DL
  • Overview
  • Inputs and Outputs
  • “It Starts with Pen and Paper” – Representing a Business Problem
  • Scenario Work
  • Primary Activities
    • Production
    • Logistics
    • Marketing and Sales
  • Secondary Activities
    • Human Resources
    • Information Technology
    • Finance and Accounting
  • Scenario Work
  • Digital Readiness Roadmap
  • Critical Success Factors

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