For years, financial institutions have competed with one another to provide mortgages, home equity loans, vehicle financing and credit cards, but today they are also competing to be the first ones paid back. According to The Nilson Report, credit card lenders expect to write off $595 billion in loans over the next five years. The outlook is similar for mortgage lenders; they expect an overall default rate of over $400 billion for loans in-place in late 2020.
Today’s organizations face unique challenges pertaining to the Key Drivers like People, Process, Strategy, Customer Focus & Big Data Management to monitor the overall Collections Process. Hence the biggest challenge is to strengthen all the competencies of Collection Management & Strategy Skills in a real life context.
This Program will help in an opportunity to showcase learning in terms of Case Studies & Role Plays & develop individual as well as team skills.
This program is designed to allow senior managers, team leaders and frontline collection officers to understand the opportunities and imperatives in Collection Management & Strategy. Over 2 days participants will become familiar with various aspects of Collection Skills & People / Process Management, thus understanding how they fit together and learn to identify areas and steps where significant improvements can be achieved. In addition, the attendees will understand what are some of the critical success factors and potential roadblocks in the process of building a Robust Collection Framework in 21st Century.