Mr. Shome Mukherjee ( MBA & FRPM ) is a result-oriented professional with proven success of over 22 years in T&D, Retail Collection & Sales, Strategy & Communication Management, Recovery & Credit Management, Audit, Compliance & Business Process Improvement, Customer Experience & Relationship Management in the Banking & Financial Service sectors in India & Overseas.
He has Proven skills in implementing Collection & Risk policies, managing enterprise wide risks with effective mechanisms to mitigate them. A thorough professional with a proactive attitude, capable of thinking in and out of the box, mentoring large team of professional managers possessing excellent interpersonal, communication, negotiation and organisational skills with proven abilities in Leadership, Organisation change management, innovation, team management, customer relationship management and planning.
He has held Senior Leadership Positions in Citibank N.A, HSBC, ABN Amro, RBS, Socgen in Retail Banking. Worked as a Senior Consultant for Citibank and VP Bank – T&D, Retail Sales, Collection & Customer Service Project in Ho Chi Minh City,Vietnam. Also as a Senior Consultant & Leadership Coach for Mau Bank, Mauritius – Collection Strategy Design & Leadership Team Building.
Currently he is a Corporate Trainer & Leadership Coach for Various Indian & Foreign Banks, MNCs in various industries like FMCG, Hospitality, Insurance, Engineering, Telecom, Media, Legal etc, also Govt Bodies & Educational Institutions, B – Schools across India & Abroad and has acquired in-depth knowledge and expertise on Credit Card / Risk / Credit / Banking processes, Compliance, Customer Relationship Management, Business Process Enhancements etc. through various assignments.
Over the last 12 years, Shome has facilitated about 100 + Workshops with 5,000 + participants across various levels of MNC, Government & Educational Institutions in India, SEA, Mauritius, UAE etc.